WASBY® Returns & Refunds Policy

We offer a 30-day return window from the date your order is delivered.

This policy applies worldwide.

To be eligible for a return, items must be:

• Unworn

• Unwashed

• In original condition

• Free from damage caused after delivery

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

If your item arrives with a confirmed defect, production error, or damage, WASBY® will cover the return shipping cost or arrange a replacement at no additional charge.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at:

📧 [email protected]

Include:

• Your order number

• Clear photographs showing the issue

Once verified, we will provide instructions and arrange a replacement or refund.

Once a returned item is received and inspected, refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

As all WASBY® products are made to order, we do not offer direct exchanges. If you require a different size or item, please return the original product (if eligible) and place a new order.

Please refer carefully to size guides before purchasing.

Orders may be cancelled within 2 hours of purchase. After this time, production begins and cancellations are no longer possible.

WASBY® is committed to faith-led integrity, quality craftsmanship, and transparent service. We aim to resolve any concerns fairly and promptly.



WASBY®, Walk In Faith, Shine With Purpose